Bedsahead Pty Ltd Terms & Conditions
The below terms and conditions apply to all transaction with Bedsahead Pty Ltd whether concluded via telephone, in writing (including by e-mail) or online on bedsahead.com.au and your use of the website itself.
When placing an order with Bedsahead, customers are presumed to have read and approved all Bedsahead Pty Ltd terms and conditions as set out below.
In these terms “products” refers to a product offered for sale by Bedsahead and “you”, “your” and or “Customer” refers to any visitor to the Website/Showroom or any Bedsahead Pty Ltd customer.
Bedsahead Pty Ltd takes online security very seriously. When making an online purchase from Bedsahead Pty Ltd please ensure your computer is running the appropriate anti-virus software and via a secure browser session. Please report any suspicious activity relating to our website immediately.
For each online order, you must pay the applicable price for the relevant goods confirmed by Bedsahead Pty Ltd and the delivery and handling fee as specified by Bedsahead Pty Ltd.
Your order and credit card details are safe and secure. All personal and credit card information provided to Bedsahead Pty Ltd is encoded. This protects data as it travels over the internet.
At this stage, we only accept payments using the following methods; Visa, Mastercard, Direct debit, PayPal, Layby & Cash. Payment must be cleared before the goods are dispatched.
Quotes are valid for a fortnight.
All cancellations will result in a cancellation fee equal to 30% of the cancelled order.
All pricing is in Australian dollars and is valid and effective only in Australia.
In the event of a product being listed at an incorrect price due to a typographical error or error in pricing received from our suppliers, Bedsahead Pty Ltd reserve the right to refuse or cancel any orders placed for products listed at the incorrect price.
PRODUCT TERMS AND CONDITIONS
Products made to client’s specifications are non-refundable.
If incorrect measurements are provided and need adjusting on installation, a fee will be incurred.
Payment in full is required prior to delivery. While we take all appropriate measures to ensure delivery occurs in a timely manner, Bedsahead Pty Ltd takes no responsibility for any delays beyond our control.
Some chosen fabrics may need to run vertically, and some seams may be noticeable, Wherever possible Bedsahead Pty Ltd will do their best to avoid this, but this is at the discretion of the head upholsterer at Bedsahead Pty Ltd.
Bedsahead Pty Ltd is not responsible for customers not liking the fabric choice or changing their mind once delivery has occurred.
If there is a delay in fabric from the supplier Bedsahead Pty Ltd will contact the buyer and advise the new delivery timeframe. At this point, the buyer can select a different fabric or accept the delay.
Variations will occur in natural products such as leather. No guarantee can be given to the exact features of products displayed in our showroom, in samples and online. Please note stock may vary slightly from sample colours provided.
Shading can occur with some velvets where the areas of the pile appear lighter or darker in shade. This can easily be mistaken for uneven dyeing or faulty fabric but is, in fact, an inherent characteristic of the velvet. Some linens may have a natural slub in the fabric. This is a feature of the fabric and is not considered a flaw.
A 12-month structural warranty applies to workmanship from the date of delivery. This excludes damage caused by accident, misuse or neglect and does not extend to leather and fabric or normal wear and tear.
Warranty does not cover fabric or natural variations occurring in wood and leather.
Bedsahead takes no responsibility for any damage caused by negligence, improper storage or damage caused by yourself or a third party. Damage caused by sunlight exposure is not covered by the warranty.
Bedsahead reserves the right to accept or decline your order for any reason.
Products made to order will take about 4-6 weeks to be created, any date quoted for delivery is an estimate only.
Delivery and installation fees will depend on where your order is being delivered and the size of the product.
It is the customer’s responsibility to ensure that the correct delivery address and contact number are provided and to inform Bedsahead Pty Ltd of any difficulties or specific requirements associated with access for delivery.
Bedsahead Pty Ltd and our chosen couriers are not responsible for fixing bed-heads to the wall or building bases. We can provide brackets for wall mounting at no additional cost.
Bedsahead Pty Ltd reserves the right to make changes and corrections in prices, products, and specifications without notice and to change information at any time without prior notice, including after you have submitted your order.