FREQUENTLY ASKED QUESTION
Do you offer delivery Australia Wide?
Yes, we deliver Australia Wide at the most cost-effective prices available. We only charge the base rate to keep delivery charges at a minimum.
Free Pick up is also available from our warehouse at Caringbah.
Metropolitan or Greater Sydney:
We have a dedicated delivery driver. Please note, to be able to offer low delivery cost, only 1 driver will bring your products. For items that are bulky or heavy, we ask that a 2nd person is available at the delivery site to assist in offloading.
Interstate or Greater NSW:
Our preferred cost-effective courier is Neway. Charges are based on product dimensions as well as the delivery location. Occasionally, we will search for different couriers to negotiate the most cost-effective and safest delivery price.
Once you have placed your order, we will provide you with the most cost-effective delivery quote. Alternatively, prior to placing your order, please send us an email and a delivery quote will be provided beforehand.
Please note, your products will be thoroughly and securely packaged to ensure safety throughout delivery.
Do you offer installation for your bed heads?
For the majority of our beds and bedhead designs, installation is not required. Our free standing bed heads do not require any installation and simply go behind your ensemble. No attachment is required.
Our wall mounted bed heads and headboards use brackets that are user-friendly and very easy to use. If you do require assistance, please contact us and we can provide options for installations.
For those customers based in Sydney, we do have a local handyman that can do required installations, alternatively all our products can be easily installed by a local handyman in your area.
Do you have a showroom?
Our showroom is located in Caringbah (25km south of Sydney CBD). We welcome you to visit to view our product range on display as well as our extensive fabric range.
We will also be delighted to provide consult and advice to help create your bedroom inspiration.
A visit to the showroom can be arranged by appointment, simply by calling prior, sending an email or making an online booking.
Appointments are available 7 days a week.
Are your upholstered products covered by a warranty?
All of our upholstered products are covered by a 12-month structural warranty.
Fabrics that we provide are also covered by a 12-month warranty provided they have been used in accordance with the guidelines on their website. We can not cover accidental damage or staining. Please note that many fabrics can have natural imperfections as part of their look and these do not constitute faults. Additionally, all upholstered products will fade with exposure to natural sunlight so avoid direct sunlight as fading is not covered under warranty. Any fabrics sourced by customers and not supplied by us are used at the customer’s risk and are not covered by this warranty. For instructions on how to care for your upholstered products, please take note of the brand and name of your fabric and refer to the fabric suppliers website for care and advice.
If you do find a structural fault with your product, please contact directly via the website or call 0435 655 853.
I'm an interior designer/stylist/retailer, do you offer a trade discount?
Yes, we do. For those in the trade, we offer a 10% trade discount. For bulk/larger orders further trade discounts apply.
What is the depth of the Bed Heads and Head Boards?
The average standard depth of the Bed Head is 120mm or 70mm. However, as we custom make each bed head to your specifications, we can adjust the depth to exactly meet your needs. Please contact us to discuss your exact requirements.
What is the width of the Bed Heads?
Our bed heads are slightly wider than your actual mattress size to accommodate the addition of your bedding and bedspreads. • Single 1000mm wide • King single 1150mm wide • Double 1450mm wide • Queen 1600mm wide • King 1880mm wide • Super King 2100m wide.
Bedside tables, power points and light fittings sometimes need extra allowances to fit into your room design. We can make adjustments to our standard measurements to ensure your bed head fits correctly. If you would like your bed head to be wider than the above measurements, please contact us to discuss your exact requirements. Powerpoint or bedside cutout options are also available.
What is the height of the Bed Head?
A key feature of our bed heads is that you can choose the height of your bed head, giving you total flexibility, at no extra charge. Freestanding bed heads heights can range anywhere from 1000mm to 1500mm. This is the height from the floor to how high you would like your bed head. Wall mounted bed heads can range between 700mm and 900mm. This is the height measured up from the top of your mattress.
If you have specific height requirements, higher or lower, please contact us to discuss.
What is the difference between a Bed Head and a Head Board?
A bed head is created using thick 100mm foam on a wooden base and sequenced buttons. They are thicker and denser, creating a more plush, back supportive design. We offer 2 buttoning designs, straight buttoning or diamond buttoning from you to choose from. Our bed heads are made using either fabric covered buttons or you can choose your own buttons.
A headboard is created using dense wadding on a wooden base and a studded nail trim border (optional). They are generally thinner and sleeker, creating an impressive modern look. You may also choose to create a combination of both buttoning and a studded border.
Both bed heads and headboards can be created either in a rectangular or curved top shaped, full length or wall mounted and with or without wings.
What materials do you use to make the bedheads?
All our bedheads are made using the highest quality materials from Australian suppliers. Our upholstery fabrics are from leading fabric suppliers, including James Dunlop/Mokum, Instyle, Warwick, Zepel and Profile. Our leathers are sourced from NSW leather. We use high-quality foam for our bed heads and dense wadding for our headboards. The base of all our pieces is a solid MDF backboard. We hand make each fabric covered buttons using a professional button making machine. All other materials such as studs, button moulds, staples, glue etc all are supplied from Australian upholstery suppliers.
Where can I view fabrics?
If you are Sydney based, we welcome you to visit our showroom to view our extensive range of fabrics. We literally have 1000’s to choose from. Please arrange for an appointment.
We source our fabrics from Australian leading upholstery fabric suppliers such as James Dunlop/Mokum, Warwick, Instyle and Profile. You also may choose to visit the fabric houses showrooms located in your local capital city.
Alternatively, a large selection of our range can be viewed online and free sample cuttings (maximum of 6) can be arranged to be delivered to you if required. You may also choose to visit your local upholstery supplier or haberdashery store.
As long as the fabric is suitable for upholstery, we can make your bed , bedhead or other soft furnishings in your choice of fabric. We can purchase fabric on your behalf or you may provide your own.